Refund Policy

Thank you for shopping at www.smallislandwines.com. The following terms make up our Refund Policy. Nothing here limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our wine comes with guarantees that cannot be excluded. If a wine has a major problem — it is faulty, unsafe, significantly different from its description, or simply undrinkable — you are entitled to choose a refund or a replacement. If the problem is minor, we will replace the bottle. These rights apply whether the wine was bought at full price or on special.

Faulty or damaged wine

Wine is not always perfect. Cork taint, oxidation, a bottle that arrived broken or heat-affected — tell us and we will make it right. Email info@smallislandwines.com within a reasonable time of noticing the problem, with your order number and, if the bottle is damaged, a photograph. We do not need you to post a broken bottle back to us.

Please keep the remaining wine until we have spoken. It occasionally helps us work out what happened at our end.

Change of mind

We will accept a return within 30 days of delivery if the wine is unopened, undamaged and in its original packaging, and you have proof of purchase. Return postage for a change of mind is yours to cover, and we will refund the price of the wine rather than the original freight. Wine that has been opened cannot be returned unless it is faulty.

Returning something to us

Talk to us before sending anything back, so we can tell you whether a return is needed at all. If it is, the address is:

Small Island Pty Ltd
4 Spark Drive
Cambridge TAS 7170
Australia

Please do not send wine back to the vineyard or the producer.

How refunds are paid

Once we have agreed a refund, it goes back to the card or payment method you used. Your bank decides how quickly it appears; a few business days is normal, and some cards take a full statement cycle.

Late or missing refunds

If a refund has not turned up, check the account again, then check with your bank or card issuer, since they often hold funds for a period before posting them. If it still has not appeared, email info@smallislandwines.com and we will chase it from our side.

Gift orders

If the wine was marked as a gift and shipped directly to you, a refund for a faulty bottle can be issued to you as store credit. If the order was not marked as a gift, the refund goes back to the person who paid.

Gift cards

Gift cards cannot be returned or refunded, but they do not expire.

Talking to a person

We are a small producer and there is no returns department. Email info@smallislandwines.com or call 0497 624 418 and you will reach someone who can actually decide something.